One review. One price. A report you can act on.

What the assessment covers

The scope is built around how the business actually runs, not around a consulting framework. Six areas, in this order:

Operations. How work moves from order to delivery. Where it queues, where it gets re-done, where it quietly fails. This is where most of the recoverable money lives.

Workflow and handoffs. The places between departments where accountability blurs. Who owns what at each stage, and what happens when the person who usually handles it is off for two weeks.

Cost leakage. Not a full audit — a short, concrete list of the three to five places where money is leaving the business faster than it should. Material variance, overtime, write-offs, unbilled work, payment timing.

Growth bottlenecks. What would actually break first if volume doubled next quarter. Usually not the thing the owner thinks.

Decision-making process. Who decides what, how quickly, and whether the information they need to decide well is reaching them in time. This is where a lot of mid-sized businesses get stuck.

Where to systematise, where to keep human judgment. A short, opinionated section on which parts of the business should be written into procedures and checklists, and which parts should be kept deliberately under a person's call. Not every process wants to be automated.

What you receive

A written report, fifteen to twenty pages. PDF, plain language, readable in one sitting. Executive summary at the front, current-state observations, prioritised recommendations with rough cost-benefit numbers, a ninety-day implementation plan, and a one-page risk register.

A thirty-minute delivery call. Scheduled once you've had the report for at least twenty-four hours. We walk through findings together, answer questions, and disagree where useful. Recorded if you want, not if you don't.

One round of follow-up questions by email. Anything that surfaces in the first fortnight after delivery. No clock, no extra invoice.

A clear next-step action list. Week one, week four, week twelve. Sequenced so early steps can be done in-house without specialist help.

What it is not

This is not a software sale. We don't resell platforms. We don't get paid by a vendor to put their logo in the report.

This is not a retainer. The engagement ends when the report is delivered. If you want follow-up work after that, we can discuss it then — no commitment is asked for at assessment time. See the note at the bottom of this page.

This is not a strategy document written to impress a board. It is a working document for the people who run the business day to day.

Price

$800 USD flat.

Payment

We invoice on acceptance — after the intake call, when both sides agree the engagement is a fit. Wire transfer or international card on invoice. Reports are scheduled to deliver seven days after payment clears.

Timeline

Seven days from the intake call to final report delivery. The clock starts when payment clears. If we ever need longer because of information we're waiting on from you, we say so at the intake call, not at day six.

Who it's for

Small and mid-market operations across North and East Africa — Egypt, Morocco, Tunisia, Algeria, Kenya, Nigeria, Ethiopia, Ghana — in food processing, agriculture, logistics and distribution, light manufacturing, and hospitality. Owner-operators, chief operating officers and general managers of businesses employing roughly twenty to three hundred people. Businesses outside those industries: write anyway, and we'll tell you honestly whether we can help.

Who delivers it

Terence Grenfell, founder. Every assessment is delivered personally — not by a team of juniors billing you by the hour. Two decades of operational experience across food and manufacturing businesses, now applied to businesses across North and East Africa. We use an internal research toolkit (built on Claude) to help with document review and pattern-finding, but every finding and every recommendation in the report is written, weighed and signed by Terence.

How it actually runs

Day zero. Intake call, thirty minutes. We agree scope, you send the document list we'll need.

Days one to three. We read everything. Financial summaries, org chart, process flows if you have them, key customer and supplier list, recent month-end reports. If you don't have these written down, we ask specific questions in email instead.

Days three to five. Draft report. One or two clarifying questions back to you if something doesn't add up.

Days five to seven. Finalise, deliver the PDF, schedule the delivery call.